Returns & Exchanges

At King Palm, we stand by the quality of our products and offer a 30-day return window for unused items in their original packaging. If you are not completely satisfied with your purchase, our team is here to ensure a smooth and efficient resolution.

1

Initiate Your Request

Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare Your Package

Securely pack the unused items in their original packaging, ensuring the RMA number is clearly marked on the outside of the box.

3

Ship the Items

Send your package back to our fulfillment center using a trackable shipping method to ensure your return arrives safely for processing.

4

Receive Your Refund

Once our warehouse inspects and approves the returned goods, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing